Hot To Trot Model Horses - Tel 07927 576 986
HomeMini WhinniesSchleichGiftsChristmas and HolidaysBooks & DVD'sUnicorns and FantasyTraditionalClassicStablemateAccessories
You are viewing : Home » FAQs

FAQs

Q: Can I still pay by PayPal if I do not have a PayPal account?

Yes!  All you need is an e-mail address and a credit or debit card number and the payment screens will take you through the process.

Q: How do I know what accessories will fit my model?

 

When you select a particular accessorie the information relating to that product will tell what size it is suitable for, this should be in bold writing within the text.  As each model is different the accessorie may fit more snugly on one model as opposed to another but most assessroies i.e. rugs, bridles and saddles are adjustable.

 

Q: What is live show pick up?

 

A Live show pick up will allow you to save on delivery costs by collecting a model from a designated show.  This could be a Model Horse Live Show or any other type of show that Hot to Trot Model Horses is attending.

1). Order on line as normal, this will add a delivery charge.

 2). Then simply enter in the discount code Live Show Pick Up 1 and the delivery charge will be removed at the final total.  Simple!

 

Models must be paid for in full to secure the order and then a mutually determined show date will be arranged.

 

There may be the opportunity to select your own model on the day of the live show if there is sufficient stock.  This will be as per the conditions and terms of the visual inspection.  The customer must understand that there are no guarantees that this service will be available on the day.

 

Any questions then please feel free to contact us.

 

Please see the 'live show pick up' under the DELIVERY  INFO section on the left hand side of the home page.

 

Q: What payment methods do you accept?

We accept the following methods of payment:

PayPal: contact@hottotrotmodelhorses.co.uk

Cheques:  made payable to Jane Hackett and posted to

Hot to Trot Model Horses

Dandy Mill Cottage

Water Lane

Pontefract

WF8 2JX

 

Please be aware that cheques will take up to five working days to clear and orders will not be processed until the cheque has cleared.

Q: What should I do if I want to return an item?

 

Returns

We aim to ensure quality at all time but if you are dissatisfied with your purchase and wish to return it in the first instance please contact us and we will arrange for a courior to collect it from you.

 

However if you are not satisfied with your purchase a full refund will be issued upon receipt of the item in its original packaging.

 

To return an item:

 

 

1).  Please carefully re-pack the item in its original packaging.

 

 

2). An e-mail containing a bar code will be sent to you with instructions as to what you should do.  This will need to be printed off  and one part of the sheet put inside the package and the other attached to the outside. 

 

 

3).  If you do not have e-mail or a printer this can be posted to you but please be aware that it will take longer to return your payment.

 

 

4).  As soon as we have received your returned items you will be re-embursed.